How can we help you?

Customer service FAQ

How to update my personal information?

The personal information gathered when you created a secure account with Lancôme can be changed by you at any time by managing your account online. Simply log into your account and change the necessary details.

Please visit Lancôme boutiques or counters if you wish to check or update your personal information.

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How can I obtain advice about Lancôme products?

You can visit the "Products" section, or contact Lancôme customer services with your questions by e-mail or by calling +852 3180 1648.

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How can I be informed about Lancôme news?

To receive the Lancôme newsletter, simply click on the ‘Newsletter’ icon at the top of every page. Then fill in your email address, tick the box to accept to receive Lancôme emails and click “Register”.
You can also do so whilst creating your own account and check "yes" to the question "Would you like to sign up for our newsletter and be notified of our exclusive offers?". Click "OK" so that your choice is registered.

By becoming a fan of our Facebook page, you can also keep up with the latest news and enjoy special offers.

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Can I purchase a product that is no longer available in shops?

We know that your Lancôme products are special to you and have been favourites for a long time. As Lancôme is constantly looking to offer you innovative products, changes must sometimes be made to these cherished products so that they can be replaced with better, more effective formulas.
This means that on occasion, products you love may no longer be available from perfumeries. As a general rule, these products will also no longer available for purchase online.

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