Customer service terms of sale
We do not collect personally identifiable information about you, except when you provide it to us direct or through a third party. For example, if you decide to complete a user registration form, complete an online survey or make a purchase, you may be asked to provide certain information such as your contact information (name, email address, mailing address, and telephone number), birthday, gender, and product and/or cosmetic concerns, and the brands and products you use. To protect your personal information, users registering at this Site must also enter a user name and password.
When you visit this Lancôme HK Site or view one of our emails, we may use pixel tags (also called "clear gifs"), tracking links, and/or similar technology to note some of the pages you visit on our Lancôme HK Site and to personalise your experience. We may also use pixel tags to determine what types of email your browser supports. We may use the information collected through pixel tags, tracking links, and similar technology in combination with your personally identifiable information.
We may use the information you provide in aggregate (non-personally identifiable) form for internal business purposes, such as generating statistics and developing products and marketing plans. Unless in exceptional cases covered by this policy statement, we will not sell or transfer personally identifiable information about you to a third party.
We may collect, store or accumulate certain non-personally identifiable information concerning your use of the Site, such as information regarding which of our pages are most popular. We may share or transfer non-personally identifiable information with or to our affiliates, licensees and partners.
We may disclose any information, including personally identifiable information, we deem necessary, in our sole discretion, to comply with any applicable law, regulation, legal process or governmental request.
If you do not wish for us to provide your personally identifiable information to third parties for their use in marketing their products or services to you, please do not provide us with any such information.
We may place a "cookie" on your computer's hard drive so we can recognize you as a return user and personalize your experience and your use of our Lancôme HK Site. The cookie will be stored on your computer's hard drive until you remove it. We may also use temporary or “session” cookies to help you shop. These cookies will expire when you place an order. You can have your browser notify you of, or automatically reject, cookies. If you reject our cookies, you may still use the Lancôme HK Site, but you may be limited in the use of some of the features.
We are continuously working to make your experience on our Lancôme HK Site better.
In addition, we may also use IP addresses to analyze trends, administer the Lancôme HK Site, track traffic patterns, and gather demographic information (with no personally identifiable information) for aggregate use.
We implement various security measures in accordance with industry standards to protect the security of your personal information. Your personal information will be stored at facilities located across the world and not necessarily within Hong Kong. If you have any questions about security at the Lancôme HK Site, you can email us at email@example.com.
As we continue to develop our business, we might sell certain of our assets. In such transactions, user information, including personally identifiable information, generally is one of the transferred business assets, and by submitting your personal information on the Lancôme HK Site you agree that your data may be transferred to such parties in these circumstances. Before any transfer of your personal information takes place, we will make a public announcement on this website and notify you personally through your email.
You are responsible for keeping your information on file with us up to date. If you are a registered user, you can also review, change, or correct your personal information at any time by clicking here. If you are not a registered user who has provided us your personally identifiable information, please send an email to firstname.lastname@example.org to change or correct your personal information.
You may opt out of receiving future Opt-In communications when you register at this Site or otherwise provide your contact information to us. You may change your preferences at any time by clicking here or clicking the "unsubscribe" link at the bottom of each Opt-In Communication e-mail you receive, or (if you are not a registered user) by emailing to email@example.com, change or correct your personal information.
We have taken great measures to ensure that your visit to our Lancôme HK Site is an excellent one and that your privacy is constantly respected. If you have any questions, comments, or concerns about our privacy practices, please contact us by e-mail at firstname.lastname@example.org.