ORDER TRACKING
Your order will be despatched by DPD.
When your order and payment are validated, Lancôme sends an initial e-mail to confirm your order.
Then, once your order has been prepared and dispatched, you will also receive an order dispatch confirmation by e-mail. In this second e-mail, you will find a parcel number.
By clicking on the link to the UPS website in this e-mail, and entering the parcel number, you will be able to track your parcel. Should you have any problems, please contact the carrier or the Lancôme customer service teams.
Consumer Services
Please contact us for any questions you may have