Order tracking


Your order will be despatched by DPD.

When your order and payment are validated, Lancôme sends an initial e-mail to confirm your order. 

Then, once your order has been prepared and dispatched, you will also receive an order dispatch confirmation by e-mail. In this second e-mail, you will find a parcel number.

By clicking on the link to the UPS website in this e-mail, and entering the parcel number, you will be able to track your parcel. Should you have any problems, please contact the carrier or the Lancôme customer service teams.